Contact Woodcreek Reserve Water Restoration

What should Woodcreek Reserve homeowners do in the first hour after a leak?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Woodcreek Reserve date mostly from the 2010s, and the decade tells the crew what kind of pipes to expect.
• Whether someone will be home to let the crew in.
• Whether you were able to reach the breaker panel.

Short answers are enough, since the crew will look at everything again in person.

What should you expect when the crew shows up in Woodcreek Reserve?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

What's worth knowing about water damage in Woodcreek Reserve homes?

A lot of Woodcreek Reserve went up in the 2010s. Even new homes leak, usually at a washer hose or a sump pump that falls behind in a storm. The mix in Woodcreek Reserve includes two story homes. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Low lying lots near White Lick Creek and Jeto Lake are more likely to take on outside water in a big storm. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Woodcreek Reserve service area?

Homeowners in these parts of Woodcreek Reserve use this page:

• Woodcreek Reserve · homes from the 2010s, most with basements
• Woodcreek Crossing · much of it from the 2010s
• Woodcreek Farms · homes from the 2000s to 2010s, finished basements are common
• Wynbrooke · built mostly in the 2000s to 2010s, basements are common
• Sycamore Creek · built mostly in the 2000s to 2010s, most with basements
• The Parks at Prestwick · much of it from the 2010s, most with basements

Calls from nearby Eagle Trace, Bellwood, Prestwick, Station Hill, Yellowwood, Kensington and Chapel Pines reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Woodcreek Reserve?

Who answers when you call this number?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Woodcreek Reserve Water Restoration. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

The Indiana Chamber's 2025 Best Places to Work list included it in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. Call the number on this page any time to reach the team.